Handbags2go.com is operated from The Art Gallery, 44 Bucks Road, Douglas. Isle of Man. IM1 3AD

Company Registration Number 019862B

Hours of Business

Our internet shop is open 24 hours a day, 7 days a week, everyday of the year.

Our shop hours are Mon - Fri, 9am - 5pm

U.K Orders

Payment can be made by credit/debit card including Visa Electron, cheque, and postal order.

Overseas Orders

Customers outside of the U.K can pay by credit or debit card. Unfortunately we cannot accept cheques from outside of the U.K due to the high bank charges we would have to pay in order to clear the cheque.

Ordering Methods

We can accept orders by:

By Telephone. Email us your telephone number and we will call you for your order. Alternatively request our telephone number and we will email it to you by reply.

Traditional Post (U.K only). Look up the product you would like and send us a cheque for it's marked price including £2.95 postage (£6.95 for Special Delivery) payable to: Handbags2go.com

Online Secure Shopping Cart. Order the product/s you would like to purchase by using our secure shopping cart.

Credit Card Security

Our shopping cart uses the most advanced 128 Bit encryption available to ensure that none of your details are obtained by anyone else but us. The Shopping Cart Server is hosted by Roman Cart and credit/debit Cards are processed by HSBC Bank.

Credit Card Fraud

We are here to offer a service to our genuine customers not to fraudsters. Orders are checked by Streamline our payment gateway before being processed. You need to make sure that the address you give matches the address that your card is registered to or the sale will not go through the server.

It is our aim to protect our customers and all card holders from thieves. All fraudulent orders are reported to the Police and the card holder. We fully cooperate with the authorities to prosecute and convict internet thieves.

Shipping

We endeavor to dispatch all orders within 24 hours. Orders within the U.K can be expected to arrive within 7 days - usually less. Upon receiving an order and we are unable to deliver an item within 7 working days, we will contact you. There is a standard delivery charge of £2.95 per UK order regardless of the amount of bags ordered, and for all UK orders over £50 the postage and packaging is free. Delivery charges are calculated automatically by the shopping cart, so the delivery method stating whether you are a UK customer or an international customer should be selected by you, whereupon you will be informed of the delivery charge and the total amount payable before confirming your order. All orders will be sent by Recorded Delivery (Signed For) by UK Royal Mail.

All international orders have a delivery charge of £9.95 per item and will be delivered by "UK International Signed For" (which means delivery is confirmed to the address and not necessarily the named addressee).

Pricing

We strive to offer our customers only top quality products at the best price possible. We reserve the right however, to change prices and/or specifications without notice. E&OE.

Returns Procedure

If you have been sent the incorrect goods please contact us by email:

To reduce email spam our email address is displayed as an image not text - so it cannot be copied by highlighting it. You will need to manually type in our email address.

Upon receipt of your email we will instruct you on the return of the goods.

If the goods have been damaged in the post please contact us by email and we will arrange for return and replacement.

Should you place an order by mistake and are unable to notify us before it is dispatched we can offer a return and refund (subject to administration and carriage/shipping charge) or exchange (subject to carriage/shipping charge). We are unable to accept the item back if we are not notified within 5 days. In order to avoid disappointment, and to keep your costs and ours down, we like to inform our customers when ordering to please note the size and measurements of the handbag ordered, as the cost of returning the item is your responsibility.

Special orders of non-stocked items are excluded from this policy and will be subject to a handling charge. Items that are made to order cannot be returned unless damaged or faulty, under such the item/s will be replaced/repaired out our cost.

Handbags2go.com can assume no responsibility for misuse, incorrect fitment or application by the consumer. Or consequential loss resulting from a product that may have been damaged in the post.

Currency

There is a currency converter built into the shopping cart that will display the currency in Pounds Sterling, Euros, and U.S. Dollars. When you submit your order you acknowledge acceptance of the price difference between our currency and your currency (should it be a different currency).

Should you later realise that £ Pounds Sterling are different to your currency and wish to cancel your order once it has been processed we can charge you an administarion fee for the order placement and subsequent processing.

Customer Privacy

Customer information is not sold, rented or sent to any other organisation - all orders are automatically deleted from our server when your order is dispatched.

Your information is used only in conjunction with the processing of your orders, and we only collect information when you provide it to us on our enquiry forms. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you. We will not email you in the furture unless you have given us your consent. We do not send marketing emails to non-client email addresses. We use a statistics package to track visitors to our website. This is anonymous information.

Acceptance of Terms and Conditions

Acceptance of these terms and conditions does not affect your statutory rights as a consumer. By placing an order, the customer agrees to be bound by these terms and conditions. All terms and conditions are subject to change without notice.